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Home > FAQ

FAQ
 

Ordering
BizarreDeal.com offers 4 general available options for placing orders.

  • Mail: Mail order.
  • Email
  • Over the phone
  • Order ON-Line:24 hours a day, 7 days a week
  • Changes can be made after ordering by emailing us at customersupport@BizarreDeal.com

Promotional codes are special alphanumeric codes that represent specific discounts off the price on the products BizarreDeal.com offer. If you have a promotional code or coupon code you must enter it during checkout process. You will be prompted to enter the code at the same page that you select your shipping method. Once you enter the code and click submit the promotional code discount will be applied, and you will it reflected on the next page. The discount is immediately deducted from your total purchase price before payment is made.

No Additional Charges
The price you see is the price you pay. There are No Additional Charges. The only charges that apply to your purchase are the product purchase price and sales Tax for all orders that ship into the state of New York only.

SalesTax
State
and Local Sales Tax is automatically charged for orders shipped into the state of NY only.

Product Descriptions
We provide complete Product Descriptions on most of the product we offer including detailed specs and images. If you require additional information we recommend that you research the manufacturer’s website.

Order Processing time will vary from order to order depending on several criteria. This is the time it takes us to process and verify customer billing and shipping addresses, to validate, verify, and secure credit card payment, transmit order to warehouse for packing and shipping. It is the total calculation of time it takes to process all these events from when we first receive an order until it actually leaves our warehouse for delivery that is identified as Order Processing time. With that said; on average BizarreDeal.com processes orders within 5 business days of receipt. Sometimes an order can take only 1 hour to process sometimes several days. It depends on size of order, shipping address, and credit card validation.

Delivery time of your order to your home (or final destination) depends on the item purchased. On each product page is an estimated delivery time for that specific item. Please note the term Delivery Time means the amount of time your package will be in transit from our warehouse to its final destination and does not include the amount of time needed for order processing as described above.

You can Track the Status of Your Order at anytime online by clicking on the MY Account link located in the top menu bar of BizarreDeal.com webpage. Simply login to you’re MY-Account with your user ID and password and follow the online instructions. Please note shipping information is not available until the item has left the manufacturer and we are provided with tracking information. This tracking information can be entered in the corresponding delivery service used (This information will also be provided to you) under normal circumstances this information is automatically emailed to you.

Your Credit Card is charged only after it has gone through the order verification process, at which point it is transmitted to our warehouse for picking and packing.

Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. BizarreDeal.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. Orders placed online utilizing promotional offers by coupons are directed exclusively to the recipients and are non-transferable. In an event a coupon is misused in this manner, BizarreDeal.com reserves the right to cancel such order without prior notice. BizarreDeal.com reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.

Payment Options
We accept payment by:

  • Visa
  • Master Card
  • American Express
  • Discover Card
  • Government issued Impact Credit Cards
  • Cashiers Checks and Money Orders made out in US dollars and issued by US Institutions
  • Personal and Company checks when issued by a US bank
  • Wire transfers

We do not accept International credit cards. Cashiers checks may be verified with the issuing bank. Personal and Company checks may require up to 14 business days to clear before merchandise is shipped. Please make checks payable to BizarreDeal.com. For Wire Transfer information and instructions please send inquiry via email to sales@BizarreDeal.com.

Billing Address
We require your Billing Address for all credit card orders. This is the address at which you receive your credit card bill each month. You may choose to ship your order to a different address other than your billing address; however, this may result in longer order processing time. We encourage you to ship your order to your billing address. Sales Tax will be automatically charged to all orders being shipped into the state of NY.

 RTA

RTA Stands for “Ready to Assemble” (Flat Box), all out items are shipped RTA with the best priced Freight carrier.



Your Credit Card is charged only after it has gone through the order verification process, at which point it is transmitted to our warehouse for picking and packing.

Shipping
BizarreDeal.com ships orders out from many different warehouses across the USA. The shipping method used will depend on the weight and size of your item.

Shipping Time
All orders are processed upon receipt. Actual shipping time is contingent upon availability of merchandise and credit verification by our Credit and Fraud Protection Department. Most orders are shipped within 7-10 business days of receipt. No orders are processed or shipped on Saturdays, Sundays or Holidays. We don't ship to APO or POB address, or to Hotels. If you wish to choose the priority method for your order, your order will be marked priority and will be one of the first to ship. All methods of shipping are in business days and are estimates without guarantee.



We ship to the entire US. If available additional charges may apply to AK and HI, PR, Canada, and the Caribbean. We do not ship Internationally except for the territories mentioned above.

Free shipping does not apply to outside of the 48 continental states of America. If you are shipping your order to Canada you must choose the option “Shipping to Canada”.


Do I need to be at home for delivery
If your item is shipping "Economy Ground" it will probably be delivered through UPS, DHL, or FEDEX. They will usually leave packages at your home without needing a signature. However If you live in a "high risk" neighborhood (one in which a previous delivery was stolen), They will leave a note on your door telling you that they came by and instructing you on what is needed for them to complete the delivery. If your purchase is a "Truck Delivery" item, the freight company will call you once your order reaches your local hub to set up an agreeable delivery date. In all cases of delivery when the package is delivered, it is a good idea to inspect the box for any outside indications that the contents may be damaged. If the outside of the box indicates this; please make the appropriate notation when signing for it.

Will the delivery person bring my package inside
There are three basic levels of delivery service this is determined on an individual product level and is noted on the product page.

  • “Ground” this is usually UPS, DHL & FEDEX, They will bring your package to your front door.
  • “Truck Service” will be delivered either curbside or to the door depending on the factory*. It will be up to you to move the item inside. If you're going to an upper floor or don't have muscle power available please let us know, an inside "White Glove" delivery service may be available for an additional fee.
  • “White Glove Delivery” This service includes delivery usually by a two person crew (limited to 2 flights of stairs), unpacking, removal of debris and up to 15 minutes of light assembly (no use of power tools, and no electrical connections)

Ship to Address
You may choose to ship your order to a different address other than your billing address; however, this may result in longer order processing time. We encourage you to ship your order to your billing address. Sales Tax will be automatically charged to all orders being shipped into the state of NY. If you decide to ship your order to an address other than the billing address, we require you to call the customer service number on the back of your credit card after placing your order and instruct your issuing bank/institution to add your shipping address as an authorized "Alternate Shipping Address" on your credit card account. This will only add an extra shipping address to your credit card file. This will not change your billing address. It only takes a few minutes and it will help shorten any delays in verifying and processing your order. Our Credit card fraud protection system will automatically verify that alternate shipping addresses are authorized. Orders that have shipping addresses that are not authorized will not be processed for shipment!

Missing items or damage
If an item is delivered to you in unacceptable condition, let us know immediately by sending an email to Customer Service at customersupport@BizarreDeal.com or you may contact Bush furniture directly at the number listed above. If the problem can be remedied with replacing a few parts we or the factory will assist. If the item has suffered significant damage, we will have the item picked up and we will send a new unit right away. You will not be charged for a replacement item and it is not your responsibility to file a damage claim with the carrier. Freight damage is not frequently an issue with our shipments. This information is included here in the rare case that you are not totally satisfied with the condition of your delivery. We want you to know you will never be stuck with a damaged or defective item. BizarreDeal.com reserves the right to first replace or repair any damaged or missing pieces prior to exchange. If BizarreDeal.com does arrange for pick up of the item for return, we will send a replacement upon receipt of the original item to us. BizarreDeal.com cannot be held responsible for any damages or missing parts reported after 24 hours.


Returns
Complete details are available on our Returns Policy page.

 

Is your website secure, will my personal and credit card information be safe?
BizarreDeal.com has a GeoTrust SSL certificate assuring that all information that is entered is encrypted and cannot be accessed by any outsider. All transactions are 100% secure. You can be fully assured that none of the provided information will be sold or imparted for trade or sale.

Pricing Policy
BizarreDeal.com’scredo is truth in advertising, and we aspire to publish accurate selling prices for the products we offer. However, in the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, BizarreDeal.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. BizarreDeal.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, BizarreDeal.com shall immediately issue a credit to your credit card account in the amount of the charge.
If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. Please note that this policy applies only to products sold and shipped by BizarreDeal.com.

If you find a lower price
please contact us at sales@BizarreDeal.comand we will research the vendor in question. If in fact the claim is valid we will rebate you the difference. Please note that any adjustment if any will be made at the sole discretion of BizarreDeal.com

Rebates
If the items you are purchasing qualify for an instant rebate, the rebate will be applied at the time you add the item to your shopping cart. If the items you are purchasing qualify for manufacturer mail-in rebate, you will have to do the following:

1. Click on the rebate link in the product description in order to download the rebate form

2. Print out the form and fill it out following the instructions stated on that form

3. Mail the rebate form along with ALL necessary documents to the address given by manufacturer

Service and Support
Should you need service depending on the nature of the claim this may be handled by us or directly by the manufacturer. Please contact us at customersupport@BizarreDeal.com for further information

Privacy Notice
Complete details are available on our Privacy Notice page.

Copyright and Trade Mark Notice
All content included on this site, such as text, graphics, logos, button icons, images, digital downloads, data compilations, and software, is the property of BizarreDeal.com or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of BizarreDeal.com and protected by U.S. and international copyright laws. All software used on this site is the property of BizarreDeal.com or its software suppliers and protected by United States and international copyright laws.

BizarreDeal.com graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of BizarreDeal.com, Inc. or its subsidiaries. BizarreDeal.com's trademarks and trade dress may not be used in connection with any product or service that is not BizarreDeal.com's, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits BizarreDeal.com. All other trademarks not owned by BizarreDeal.com or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by BizarreDeal.com or its subsidiaries.

Disclaimer and Limitation of Liability as to Products Sold
Except as expressly stated herein, BizarreDeal.com makes no representations or warranties, either express or implied, of any kind with respect to products sold on the BizarreDeal.com website, including but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to BizarreDeal.com arising from any product sold on the BizarreDeal.com site shall be the price of the product ordered. In no event shall BizarreDeal.com, its directors, officers, employees or other representatives be held liable for special, indirect, consequential, or punitive damages related to product sold.

Disclaimer and Limitation of Liability as to the BizarreDeal.com Website
The BizarreDeal.com website and the materials therein are provided "as is". BizarreDeal.com makes no representations or warranties, either express or implied, of any kind with respect to the BizarreDeal.com website, their operations, contents, information, or materials. BizarreDeal.com expressly disclaims all warranties, express or implied, of any kind with respect to the sites or their use, including but not limited to merchantability and fitness for a particular purpose. You agree that BizarreDeal.com, its directors, officers, employees or other representatives shall not be liable for damages arising from the operation, content or use of the BizarreDeal.com website. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.

Jurisdiction and Venue
You agree that any legal action brought against BizarreDeal.comshall be governed by the laws of the State of New York without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on the BizarreDeal.com website shall be an appropriate federal or state court located in New York.

 

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